Ready to sweat with our success? Check out our Community Guidelines for everything you need to know about bookings, waitlists and more.

The instruction offered by CorePlus is limited to that of Pilates, yoga and fitness training and I understand that CorePlus classes can involve intensive physical activity.

I acknowledge that there are risks associated with participation in the activities and programs offered by CorePlus and I freely accept these risks.

I am not aware of any medical condition that would affect my ability to participate in the activities and programs offered by CorePlus and if I have any concerns about my medical condition I will consult with my physician before participating in the activities and programs offered by CorePlus.

We advise you to chat with your doctor or obstetrician to help you decide what’s best for you and recommend obtaining a letter of clearance before commencing any classes.

CorePlus is committed to providing an inclusive and safe environment for all members. Members are required to disclose any medical conditions that may affect their ability to safely participate in classes. CorePlus reserves the right to request medical clearance from a qualified healthcare professional to ensure the safety of the member and other participants. Reasonable accommodations will be made wherever possible, provided they do not impose an unjustifiable hardship or compromise the safety of others.

CorePlus retains the right to refuse services where deemed necessary and reasonable.

I acknowledge that I will inform the instructor if I am pregnant before participating in any class. Our Mat classes are heated so we recommend avoiding these classes altogether while you are pregnant. Please refer to our Pre and Post Natal Movement Page for more information.

CorePlus does not take any responsibility for personal items brought into or left at its premises.

Memberships and class passes are not refundable or transferable unless otherwise agreed by CorePlus in writing.

1. Pilates and other physical activities offered by CorePlus (“the activities”) involve inherent risks, including physical injury, illness, or death and if you choose to participate in the activities you agree to assume all such risks.

2. If you choose to participate in the activities you agree to release, waive, and discharge CorePlus, its owners, directors, officers, employees, agents, representatives, related and associated businesses, and any CorePlus franchised studio businesses (collectively, “CorePlus”) from any and all liability, claims, demands, actions, or causes of action related to any loss, damage (including property loss or damage), or injury, including death, sustained while participating in the activities provided by CorePlus, to the extent permitted by law. This exclusion does not apply if the loss or injury is due to gross negligence or willful misconduct by CorePlus.

3. WARNING UNDER THE AUSTRALIAN CONSUMER LAW – if you choose to participate in the activities, you agree that your rights to sue CorePlus under the Australian Consumer Law (ACL) are excluded, restricted, or modified in the way set out by these terms if you are killed or injured because the services provided were not in accordance with statutory guarantees. Under the Australian Consumer Law, statutory guarantees require that services provided:

• are rendered with due care and skill;
• are reasonably fit for any purpose you have made known to the supplier;
• might reasonably be expected to achieve any result you have made known to the supplier.

This exclusion does not apply if your death or injury is due to gross negligence of CorePlus.

4. If you choose to participate in the activities, you warrant that you are in good health and proper physical condition to participate in the activities provided by CorePlus and unaware of any medical condition that would affect your ability to do so. You agree to inform CorePlus of any changes affecting your ability to participate in the activities and to stop participating in the activities if you consider yourself at risk or the activities to be unsafe. You agree to inform CorePlus if you are pregnant before participating in any of the activities and to only participate in activities advised as suitable considering the stage of pregnancy and advice from your medical practitioner.

All prices quoted for goods and services include GST, unless otherwise specified.

CorePlus may, from time to time at its absolute discretion, vary its prices based on, amongst other things, any change in the cost of providing these goods and services to you, by providing prior written notice. Any changes to the prices will take effect from the date specified in the notice.

Our Membership and Class Pack Terms may vary by location. In order to participate in CorePlus classes, you must reserve your spot in advance by creating an account online and registering for class.

Classes start right on time so please arrive earlier than the class start time. Please also note the No-Show and Late Cancel policy which applies on all bookings.

Terms of Use on all Memberships and Class Packs

• Passes are valid for use only at the studio that you have purchased from.
• Passes are non-refundable, cannot be extended and are not transferable between studios or members.
• Unused classes will be forfeited.
• All class bookings are subject to our Class Booking and Cancellation Policy.
• These passes are for regularly scheduled group mat and reformer classes, but exclude pop-ups, workshops or other special events.
• Please note the activation date which can be the date of purchase or date of first visit.

NEW MEMBER INTRO OFFERS

Our Intro Offers are available to new clients and can only be purchased once. Duplicate profiles will be deleted and associated passes returned.

CASUAL CLASS PACKS

Casual Class Packs refer to any purchase of a pre-determined allotment of classes to be redeemed at CorePlus within a given timeframe.

Expiry

• Single Classes expire one (1) month after the date of purchase and cannot be extended.
• All other Class Packs expire 12 months after the date of purchase and cannot be extended.
• Class Packs associated with Challenges or CorePlus Campaigns may have a specific expiry period which will be detailed in the product description.
• No refunds will be given for expired and unredeemed classes.

MONTHLY ONGOING MEMBERSHIPS

Payments

• Billed monthly, automatically renew on a month-to-month basis, and have no minimum commitments.
• Please contact the appropriate studio in writing with at least 7 days’ notice prior to your next monthly payment and allow up to 48 hours for your request to be processed.
• Please ensure sufficient funds are available on the direct debit date. Multiple failed transactions may result in cancellation of your class bookings and/or termination of your membership.
• Any unused classes within the respective 30-day period will expire and will not roll over to the next month.

Suspensions and Cancellations

• Cancellations and suspensions can be requested by contacting the studio of purchase directly in writing.
• Failure to timely cancel will result in auto-renewal.
• You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year.
• Holds, cancellations and changes to memberships cannot be backdated.
• Your cancellation will be applied at the end of your current billing cycle and cannot be cancelled mid billing cycle.
• Please contact the appropriate studio in writing with at least 7 days’ notice prior to your next monthly payment.
• Please allow up to 48 hours for your request to be processed.

UPFRONT MEMBERSHIPS / FOUNDATION MEMBERSHIPS

Payments

• A one-off payment is charged at the commencement of your membership.
• Unless specified in the product description, no auto-renewal is in place.

Suspensions and Cancellations

• You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year.
• Holds, cancellations and changes to memberships cannot be backdated.
• Your cancellation will be applied at the end of your current billing cycle and cannot be cancelled mid billing cycle.
• Please contact the appropriate studio in writing with at least 7 days’ notice prior to your next monthly payment.
• Please allow up to 48 hours for your request to be processed.

ACCESS ALL COREPLUS LOCATIONS

• Subject to the general terms and conditions according to the Membership / Class Pack category (Casual Class Pack, Monthly Ongoing or Upfront Membership).
• Valid across all CorePlus locations (Australia only, excludes USA and Canada).

Suspensions and Cancellations

• You may temporarily hold your Access All CorePlus Location Membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year.
• Holds, cancellations and changes to memberships cannot be backdated.
• Your cancellation will be applied at the end of your current billing cycle and cannot be cancelled mid billing cycle.
• Please contact the Studio where you made the purchase in writing with at least 7 days’ notice prior to your next monthly payment.
• Please allow up to 48 hours for your request to be processed.

BRING A FRIEND

• Unused buddy passes expire at the end of your intro offer.
• Buddy passes cannot be used to bring members with an active pass at the studio location.
• Bring a Friend pass is subject to the same late fees and no-show fees as any other booking.

Issuer
Core Plus Group Pty Ltd
ABN 28 183 827 177

Participating Studios
Each participating independently owned and operated CorePlus studio carrying on business under the CorePlus brand (Franchisee) and online.

1. These Terms

1.1 You agree to these Terms when you purchase, activate, redeem, enquire or attempt to use a Gift Voucher.

1.2 The Issuer may amend these Terms at any time without notice.

1.3 These Terms are governed by the laws and Courts of Victoria.

1.4 Where you purchase these Gift Vouchers as a personal or business gift, or for other business uses approved by the Issuer, you must ensure that the end gift voucher holder is made aware of these Terms, including the expiry date.

2. Purchase of Gift Vouchers

2.1 The Issuer issues physical gift vouchers and electronic gift vouchers.

2.2 All Gift Voucher purchases are final and cannot be refunded under any circumstance.

2.3 Physical Gift Vouchers may be purchased from the Issuer and from any studio carrying on business under the CorePlus brand

2.4 Electronic Gift Vouchers may be purchased from the Issuer, CorePlus online (www.core-plus.com.au)

2.5 Enquiries relating to corporate orders, should contact the Issuer’s corporate office on 1300 COREPLUS.

3. Redemption of Gift Voucher

3.1 A Gift Voucher has no value unless activated in the Issuer’s gift voucher system (System) and payment has been made.

3.2 A Gift Voucher may be redeemed for goods and services purchased from any studio carrying on business under the CorePlus brand

3.3 On presentation of a Gift Voucher to a Franchisee, the Issuer procures the Franchisee to provide credit up to the balance of the Gift Voucher as identified in the System, against the purchase price due to the Franchisee. If the purchase price exceeds the balance of the Gift Voucher, the gift voucher holder must pay the difference using another payment method. No change will be given and any balance on the Gift Voucher may only be used in whole or in part against future purchases.

3.4 A Gift Voucher cannot be redeemed for cash.

3.5 When redeeming your gift vouchers, some memberships including the $99 Intro Offer can only be processed directly by our team. If you are experiencing any difficulties redeeming your gift card, contact your local studio directly using the contact details on our website: https://www.core-plus.com/au/studios

4. Expiry Date

4.1 A Gift Voucher expires 36 months from date of issue.

4.2 Any balance remaining on a Gift Voucher after the expiry date will not be able to be redeemed by the Gift Voucher holder.

4.3 A Gift Voucher cannot be re-activated at any time.

5. Lost and Stolen Gift Vouchers

5.1 A Gift Voucher must be treated as cash as it will not be reissued, refunded or honoured if lost or stolen.

5.2 A Gift Voucher will only be reissued or honoured where the Gift Voucher is shown to be faulty or damaged due to the fault of the Issuer or a Franchisee, or where there has been a breach of any condition or warranty implied under the Australian Consumer Law.

6. Enquiries and Complaints

6.1 Where a person has a complaint or enquiry about Gift Vouchers, they should contact the Issuer’s corporate office on 1300 COREPLUS.

6.2 Where a person has a complaint or enquiry about goods or services purchased by a person using a Gift Voucher, they should contact the relevant Franchisee where they purchased the goods or services.

1. These Terms and Conditions govern your access to and participation in the CorePlus At Home Workouts. By accessing and participating in the CorePlus At Home Workouts, you are deemed to have read and agreed to these Terms and Conditions.
2. You agree to comply with all directions and guidelines given by CorePlus in relation to, or during, the CorePlus At Home Workouts including directions and guidelines in relation to proper and safe participation.

Warranties and Agreements

3. CorePlus makes no representations to you in relation to the CorePlus At Home Workouts or any warranty as to any results or outcomes associated with you accessing and using the CorePlus At Home Workouts other than those expressly stated.

4. You represent and warrant that you are at least 18 years of age or have your parent/guardian’s permission to access and participate in the CorePlus At Home Workouts.

5. If you are pregnant or have recently given birth, you warrant that each and every time you participate in the CorePlus At Home Workouts that you have medical clearance to do so and acknowledge that some or all of the CorePlus At Home Workouts may not be suitable for you.

6. As with any form of exercise, participation in the CorePlus At Home Workouts may involve certain risks to your health and safety. Each and every time you participate in the CorePlus At Home Workouts, you warrant to CorePlus that you have created and ensured a safe environment to participate in the CorePlus At Home Workouts, are fit and able to participate, and are not suffering from any injury, illness or condition that may prevent you from safely participating in the CorePlus At Home Workouts and acknowledge that your participation in the CorePlus At Home Workouts is at your sole risk.

7. You agree to cease accessing and participating in the CorePlus At Home Workouts should you experience any faintness, shortness of breath, pain or dizziness or become aware of any injury, illness or condition that prevents you from safely participating in the CorePlus at Home Workouts.

Intellectual Property

8. The CorePlus at Home Workouts are the property of CorePlus and all copyright, trademarks, design rights and other intellectual property rights in relation to the CorePlus At Home Workouts belong to CorePlus.
9. You are not permitted to reproduce, copy, share, sell or otherwise deal with the CorePlus At Home Workouts or any aspect of them without the written consent of CorePlus.

Limitation of Liability

10. Subject to any rights granted to you by statutory consumer protection legislation, which cannot be excluded, in no event or circumstance shall CorePlus be liable to you for any injury or damage whatsoever, including damages for loss of income or personal injury or property damage, except to the extent such limitation or exclusion of liability is not permitted by law.
11. You agree to indemnify and hold CorePlus harmless from all liabilities, claims and expenses that arise from your use or misuse of the CorePlus At Home Workouts.

General

12. If any part of these Terms and Conditions is or becomes unenforceable that will not affect the validity and enforceability of the other parts which are to remain binding.
13. These Terms and Conditions are governed by the laws of Victoria, Australia and you agree to the non-exclusive jurisdiction of the Courts of that jurisdiction.
14. CorePlus may change these Terms and Conditions from time to time. You will be deemed to have accepted any changes to our Terms and Conditions based on your continued participation in the CorePlus At Home Workouts following our publication of the Terms and Conditions on our Website.

For the purposes of these Terms and Conditions, the following definitions apply:

• CorePlus means Core Plus Group Pty Ltd (ACN 605 721 819) and any of its related entities.
• “CorePlus At Home Workouts” means our classes designed for online access and viewing, whether delivered via our Website, App, Facebook, Instagram or other means.
• Terms and Conditions means these terms and conditions as amended from time to time.
• “Website” means core-plus.com.au.
• “You” means you, the person accessing the Terms and Conditions and accessing and using the CorePlus At Home Workouts.

Your “personal information” (as defined by the Privacy Act 1988 (Cth)) will only be used by CorePlus or our direct debit provider MindBody Payments to provide you with the services covered by the Direct Debit Request or these Terms and Conditions.

CorePlus will only disclose such information to third parties to the extent specifically required by law.

You must not photograph or record CorePlus instructors or other clients in CorePlus studios without their express consent.

You consent to CorePlus using your image in any promotional materials, including CorePlus social media platforms.

CorePlus is not liable in any way whatsoever arising to the extent that it is prevented from acting by events beyond its reasonable control including, without limitation, industrial disputes, strikes, lockouts, accident, breakdown, import or export restrictions, acts of God, acts or threats of terrorism or war. If an event of Force Majeure occurs, CorePlus may suspend or terminate the Agreement by written notice to you.