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Terms & conditions

ClassBooking,No-show,andCancellationPolicy

BOOKING A CLASS

The best way to attend your preferred classes is to book using our online booking system. This includes booking via our website, the Mindbody website, or the CorePlus mobile app. Not only does this help us to ensure there is enough space in each class, but also means everyone has the best experience possible!

Instead, you may like to attend the studio before the scheduled start time of any class, in the hope to join at the last minute. This is subject to availability, and at the discretion of the Instructor.

Classes can be booked up to four-weeks in advance via our online booking system, so feel free to plan ahead, remembering that payment is made at the time of booking. To book into a class you can either make a payment at the time of booking, use an active membership, or a class pack.

 

CANCELLATION POLICY

Life can sometimes get in the way – we get it! If you have previously booked into a class and need to cancel your attendance, please withdraw from the class through the online booking system. To cancel your attendance without penalty, you should remove yourself from the class a minimum of 5 hours prior to the scheduled start time for the class. This is considered our Early Cancellation Window.

Unfortunately we cannot accept cancellations by phone, email or any other method other than by using the online booking system.

If you do need to cancel a class, the following fee structure will apply:

  • Early cancel ($0): If you can no longer make it to your class and you cancel your booking a minimum of 5 hours before the scheduled start time, you won’t forfeit the session, or pay a fee. Hooray, and thank you!
  • Late cancel ($5): Change of plans? If you cancel within 5 hours of the class start time, unfortunately you will forfeit the session, and be charged a cancellation fee of $5.
  • No-show ($10): If you don’t cancel your class prior to the start time, and do not attend, you will forfeit your session and be charged a cancellation fee of $10. No shows are a no go, as we love to make room for others wherever possible!

 

WAITLIST POLICY

If the class you’d like to attend is fully booked, we recommend joining the waitlist. Due to our 5-hour early cancellation window, there are often changes to class attendance and places can become available. If a place opens up for you, you’ll receive a notification via email or text message. You will need to respond to this notification, either accepting or declining your place.

If your plans have changed and you can no longer attend, please notify us as quickly as possible so that your place can be offered to the next member on the waitlist.

If you don’t respond to the waitlist offer notification, or you accept the offer and then don’t attend the class, the no-show fee will apply. Unfortunately you will forfeit your session and be charged a cancellation fee of $10.

If you place yourself on the waitlist and then later realise you’re unable to attend, we encourage you to remove yourself from the waitlist. This avoids you being placed in the class if a spot becomes available. Sometimes places become available for waitlisted members with as little as 1 hour notice, so be sure to remove yourself from the waitlist if you can no longer make it to the class. Thank you in advance!

 

CLASSES START AND END ON TIME

CorePlus classes always start and end on time. In fact, that’s something we’re really proud of! We recommend arriving at the studio at least a few minutes before the start of class to set yourself up for a fun and fuss-free experience. The studio doors are locked whilst classes are running, and unfortunately there is no late entry.

While we know that life sometimes doesn’t go to plan, and you may be running late – for all of the reasons above, we’re not able to hold the class start time, or accept cancellations over the phone or on email. Thank you for your understanding!

Definitions

In these Terms:

ACL means the Australian Consumer Law Schedule 2 of the Competition and Consumer Act 2010 (Cth) and its associated Regulations as amended;
Consumer is as defined in the ACL;
Goods means any goods supplied by CorePlus to you;
CorePlus means Core Plus Group Pty Ltd (ACN 605 721 819) and its associated studios
In Writing means delivered to staff on our premises in person or by mail, or sent to our email;
Services means any services, including yoga, pilates and fitness classes boht on and off provided by CorePlus to you;
Terms means these Terms and Conditions; and
You means you, the person acquiring goods or services from CorePlus.

Importantinformation

The instruction offered by CorePlus is limited to that of Pilates, yoga and fitness training and I understand that CorePlus classes can involve intensive physical activity.

I acknowledge that there are risks associated with participation in the activities and programs offered by CorePlus and I freely accept these risks.

I am not aware of any medical condition that would affect my ability to participate in the activities and programs offered by CorePlus and if I have any concerns about my medical condition I will consult with my physician before participating in the activities and programs offered by CorePlus.

We advise you to chat with your doctor or obstetrician to help you decide what’s best for you and recommend obtaining a letter of clearance before commencing any classes.

I acknowledge that I will inform the instructor if I am pregnant before participating in any class. Our Mat classes are heated so we recommend avoiding these classes altogether while you are pregnant. Our Reformer classes are an athletic group fitness style class and not designed for pregnancy beyond the first trimester.

I acknowledge that I will inform the instructor if I am pregnant before participating in any Class.

CorePlus does not take any responsibility for personal items brought into or left at its premises.

Memberships and class passes are not refundable or transferable unless otherwise agreed by CorePlus in writing.

Liability

WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012

Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that CorePlus is required to ensure that the recreational services it supplies to you:


— are rendered with due care and skill; and

— are reasonably fit for any purpose which you, either expressly or by implication, make known to us; and

— might reasonably be expected to achieve any result you have made known to us.

Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, CorePlus is entitled to ask you to agree that these statutory guarantees do not apply to you. If you sign this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form. NOTE: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the part of CorePlus. “Gross” negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.

You accept that your use of the facilities provided by CorePlus or at CorePlus studios is at your own risk and you acknowledge that the use of the facilities may involve risk or injury whether caused by you or another party. By accepting these Terms and Conditions you agree that CorePlus will not be liable for any personal injury suffered on or off our premises, or from using our facilities or equipment, unless due to the gross negligence of CorePlus.

Except as the Terms or the ACL specifically states, or as contained in any express warranty provided in relation to the goods or services, these Terms do not include by implication any other term, condition or warranty in respect of the quality, merchantability, acceptability, fitness for purpose, condition, description, assembly, manufacture, design or performance of the goods or services or any contractual remedy for their failure.

CorePlus staff are not health practitioners. You should obtain your own medical advice prior to participating in services where appropriate.

Pricing

All prices quoted for goods and services include GST, unless otherwise specified.

CorePlus may, from time to time at its absolute discretion, vary its prices based on, amongst other things, any change in the cost of providing these goods and services to you, by providing prior written notice. Any changes to the prices will take effect from the date specified in the notice.

MembershipandClassPackTerms

NEW MEMBER INTRO OFFERS

NEW MEMBER MAT INTRO OFFER – 14 DAYS OF UNLIMITED MAT CLASSES*

This pass entitles you to unlimited group mat classes to be used within 14 days.  The pass will activate on the date of your first class and expire after 14 consecutive days.  It is available to new clients only and can be purchased once.

NEW MEMBER REFORMER INTRO OFFER – 5 X REFORMER CLASSES*

This pass entitles you to 5 reformer classes to be used within 14 days.  The pass will activate on the date of your first class and expire after 14 consecutive days.  It is available to new clients and can only be purchased once.

NEW MEMBER MAT INTRO OFFER – 5 X MAT CLASSES*

This pass entitles you to 5 mat classes to be used within 14 days.  The pass will activate on the date of your first class and expire after 14 consecutive days.  It is available to new clients and can only be purchased once.

NEW MEMBER INTRO OFFER – 1 MONTH OF UNLIMITED MAT CLASSES & 8 REFORMER CLASSES*

This pass entitles you to 8 reformer classes and unlimited mat classes to be used within 1 month.  The pass will activate on date of first visit and expire after 1 month.  It is available to new clients and can only be purchased once.

*All passes are valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios and cannot be extended. Unused classes will be forfeited.  All class bookings are subject to our Class Booking and  Cancellation Policy.

 

CASUAL CLASSES

1 / 5 / 10 / 20 / 50 CLASS PACKS (MAT AND REFORMER)

These passes are for regularly scheduled group mat and reformer classes, but excludes pop-ups, workshops or other special events.  The pass expires 12 months after the date of purchase, and cannot be extended. These passes are valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios.  All class bookings are subject to our Class Booking and Cancellation Policy.

 

MONTHLY MEMBERSHIPS

$160 PER MONTH – 8 x REFORMER CLASSES

$200 PER MONTH – UNLIMITED MAT CLASSES

$210 PER MONTH – 12 x REFORMER CLASSES

$250 PER MONTH – 10 x REFORMER CLASSES & UNLIMITED MAT CLASSES

$300 PER MONTH – 16 x REFORMER CLASSES & UNLIMITED MAT CLASSES

Payments are debited on a monthly basis via our third party payment processing partner, EziDebit.  Please ensure sufficient funds are available on the direct debit date as declined transactions will incur a $14.80 reprocessing fee.

There is no minimum membership commitment however membership payments will continue on until your studio is notified of the cancellation.

Classes expire at the end of each month and do not roll over to the next month.

These memberships are valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios.  All class bookings are subject to our Class Booking and Cancellation Policy.

You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year.  Holds, cancellations and changes to memberships cannot be backdated.  Please contact the appropriate studio in writing with at least 7 days’ notice and allow up to 48 hours for your request to be processed.

Click here to download a copy of EziDebit’s DDR Service Agreement.

 

UPFRONT MEMBERSHIP

6 MONTHS UNLIMITED MAT CLASSES*

A one-off payment of $1,000 is charged at the commencement of your membership.

This membership options allows you to attend unlimited regularly scheduled mat classes each month for 6 months, but excludes reformer Pilates classes, pop-ups, workshops or other special events.

UNLIMITED MAT CLASSES & 10 REFORMER CLASSES PER MONTH FOR 6 MONTHS*

A one-off payment of $1,250 is charged at the commencement of your membership.

This membership options allows you to attend 10 reformer Pilates classes and unlimited regularly scheduled mat classes each month for 6 months, but excludes pop-ups, workshops or other special events.

* These memberships are valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios.  All class bookings are subject to our Class Booking and Cancellation Policy.

You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year.  Holds, cancellations and changes to memberships cannot be backdated.  Please contact the appropriate studio in writing with at least 7 days’ notice and allow up to 48 hours for your request to be processed.

Click here to download a copy of EziDebit’s DDR Service Agreement.

12 MONTHS UNLIMITED MAT CLASSES*

A one-off payment of $1,700 is charged at the commencement of your membership.
This membership options allows you to attend unlimited regularly scheduled mat classes each month for 12 months, but excludes reformer Pilates classes, pop-ups, workshops or other special events.

UNLIMITED MAT CLASSES & 10 REFORMER CLASSES PER MONTH FOR 12 MONTHS*

A one-off payment of $2,200 is charged at the commencement of your membership.
This membership options allows you to attend 10 reformer Pilates classes and unlimited regularly scheduled mat classes each month for 12 months, but excludes pop-ups, workshops or other special events.

* These memberships are valid for use only at the studio that you have purchased from. Passes are non-refundable and not transferable between studios. All class bookings are subject to our Class Booking and Cancellation Policy.

You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year. Holds, cancellations and changes to memberships cannot be backdated. Please contact the appropriate studio in writing with at least 7 days’ notice and allow up to 48 hours for your request to be processed.

Click here to download a copy of EziDebit’s DDR Service Agreement.
 

ACCESS ALL COREPLUS LOCATIONS – MEMBERSHIPS

$300 PER MONTH MEMBERSHIP – 16 x CLASSES

Payments are debited on a monthly basis at $300 per month via our third party payment processing partner, EziDebit.  Please ensure sufficient funds are available on the direct debit date as declined transactions will incur a $14.80 reprocessing fee.

There is no minimum membership commitment however membership payments will continue on until cancelled.

This membership option allows you to attend 16 regularly scheduled group mat/reformer classes each month, but excludes pop-ups, workshops or other special events.  This membership is valid for use at any CorePlus studio that offers mat and reformer classes. Passes are non-refundable and not transferable.  All class bookings are subject to our Class Booking and Cancellation Policy.

You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year.  Holds, cancellations and changes to memberships cannot be backdated.  Please contact the appropriate studio in writing with at least 7 days’ notice and allow up to 48 hours for your request to be processed.

Click here to download a copy of EziDebit’s DDR Service Agreement.

 

$180 PER MONTH MEMBERSHIP – 8 x CLASSES

Payments are debited on a monthly basis at $180 per month via our third party payment processing partner, EziDebit.  Please ensure sufficient funds are available on the direct debit date as declined transactions will incur a $14.80 reprocessing fee.

There is no minimum membership commitment however membership payments will continue on until cancelled.

This membership option allows you to attend 8 regularly scheduled group mat/reformer classes each month, but excludes pop-ups, workshops or other special events.  This membership is valid for use at any CorePlus studio that offers mat and reformer classes. Passes are non-refundable and not transferable.  All class bookings are subject to our Class Booking and Cancellation Policy.

You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year.  Holds, cancellations and changes to memberships cannot be backdated.  Please contact the appropriate studio in writing with at least 7 days’ notice and allow up to 48 hours for your request to be processed.

Click here to download a copy of EziDebit’s DDR Service Agreement.

 

ACCESS ALL LOCATIONS – CASUAL CLASSES

ACCESS ALL LOCATIONS – 25 CLASSES (MAT/REFORMER)

These passes are for regularly scheduled group mat and reformer classes, but excludes pop-ups, workshops or other special events.  The pass expires 12 months after the date of purchase, and cannot be extended. These passes are valid for use at all CorePlus Studio locations. Passes are non-refundable.  All class bookings are subject to our Class Booking and Cancellation Policy.

 

FOUNDATION MEMBERSHIPS – 12 MONTHS UPFRONT

A one off payment is debited at the time of purchase. Please ensure sufficient funds are available as declined transactions will incur a fee.

This membership entitles you to attend a specified number of Reformer Pilates Classes and Unlimited Mat Classes per month, specific to the studio you have purchased from.

This membership is valid for use only at the studio that you have purchased it from. All passes are non-refundable and not transferable between studios. Classes start right on time so please arrive earlier than the class start time. Please also note the No-Show and Late Cancel policy which applies on all bookings.

You may temporarily hold your membership for a minimum of 1 week at a time, up to a maximum of 8 weeks per year. Holds, cancellations and changes to memberships cannot be backdated. Please contact the appropriate studio in writing with at least 7 days’ notice and allow up to 48 hours for your request to be processed.

      GiftVouchers

      Issuer
      Core Plus Group Pty Ltd
      ABN 28 183 827 177

      Participating Studios
      Each participating independently owned and operated CorePlus studio carrying on business under the CorePlus brand (Franchisee) and online.

      1. These Terms

      1.1 You agree to these Terms when you purchase, activate, redeem, enquire or attempt to use a Gift Voucher.

      1.2 The Issuer may amend these Terms at any time without notice.

      1.3 These Terms are governed by the laws and Courts of Victoria.

      1.4 Where you purchase these Gift Vouchers as a personal or business gift, or for other business uses approved by the Issuer, you must ensure that the end gift voucher holder is made aware of these Terms, including the expiry date.

      2. Purchase of Gift Vouchers

      2.1 The Issuer issues physical gift vouchers and electronic gift vouchers.

      2.2 All Gift Voucher purchases are final and cannot be refunded under any circumstance.

      2.3 Physical Gift Vouchers may be purchased from the Issuer and from any studio carrying on business under the CorePlus brand

      2.4 Electronic Gift Vouchers may be purchased from the Issuer, CorePlus online (www.core-plus.com.au)

      2.5 Enquiries relating to corporate orders, should contact the Issuer’s corporate office on 1300 COREPLUS.

      3. Redemption of Gift Voucher

      3.1 A Gift Voucher has no value unless activated in the Issuer’s gift voucher system (System) and payment has been made.

      3.2 A Gift Voucher may be redeemed for goods and services purchased from any studio carrying on business under the CorePlus brand

      3.3 On presentation of a Gift Voucher to a Franchisee, the Issuer procures the Franchisee to provide credit up to the balance of the Gift Voucher as identified in the System, against the purchase price due to the Franchisee. If the purchase price exceeds the balance of the Gift Voucher, the gift voucher holder must pay the difference using another payment method. No change will be given and any balance on the Gift Voucher may only be used in whole or in part against future purchases.

      3.4 A Gift Voucher cannot be redeemed for cash.

      4. Expiry Date

      4.1 A Gift Voucher expires 12 months from date of issue.

      4.2 Any balance remaining on a Gift Voucher after the expiry date will not be able to be redeemed by the Gift Voucher holder.

      4.3 A Gift Voucher cannot be re-activated at any time.

      5. Lost and Stolen Gift Vouchers

      5.1 A Gift Voucher must be treated as cash as it will not be reissued, refunded or honoured if lost or stolen.

      5.2 A Gift Voucher will only be reissued or honoured where the Gift Voucher is shown to be faulty or damaged due to the fault of the Issuer or a Franchisee, or where there has been a breach of any condition or warranty implied under the Australian Consumer Law.

      6. Enquiries and Complaints

      6.1 Where a person has a complaint or enquiry about Gift Vouchers, they should contact the Issuer’s corporate office on 1300 COREPLUS.

      6.2 Where a person has a complaint or enquiry about goods or services purchased by a person using a Gift Voucher, they should contact the relevant Franchisee where they purchased the goods or services.

      CorePlusAtHomeWorkouts(CorePlusConnected)

      1. These Terms and Conditions govern your access to and participation in the CorePlus At Home Workouts. By accessing and participating in the CorePlus At Home Workouts, you are deemed to have read and agreed to these Terms and Conditions.
      2. You agree to comply with all directions and guidelines given by CorePlus in relation to, or during, the CorePlus At Home Workouts including directions and guidelines in relation to proper and safe participation.

      Warranties and Agreements

      1. CorePlus makes no representations to you in relation to the CorePlus At Home Workouts or any warranty as to any results or outcomes associated with you accessing and using the CorePlus At Home Workouts other than those expressly stated.
      1. You represent and warrant that you are at least 18 years of age or have your parent/guardian’s permission to access and participate in the CorePlus At Home Workouts.
      1. If you are pregnant or have recently given birth, you warrant that each and every time you participate in the CorePlus At Home Workouts that you have medical clearance to do so and acknowledge that some or all of the CorePlus At Home Workouts may not be suitable for you.
      1. As with any form of exercise, participation in the CorePlus At Home Workouts may involve certain risks to your health and safety. Each and every time you participate in the CorePlus At Home Workouts, you warrant to CorePlus that you have created and ensured a safe environment to participate in the CorePlus At Home Workouts, are fit and able to participate, and are not suffering from any injury, illness or condition that may prevent you from safely participating in the CorePlus At Home Workouts and acknowledge that your participation in the CorePlus At Home Workouts is at your sole risk.
      1. You agree to cease accessing and participating in the CorePlus At Home Workouts should you experience any faintness, shortness of breath, pain or dizziness or become aware of any injury, illness or condition that prevents you from safely participating in the CorePlus at Home Workouts.

      Intellectual Property

      1. The CorePlus at Home Workouts are the property of CorePlus and all copyright, trademarks, design rights and other intellectual property rights in relation to the CorePlus At Home Workouts belong to CorePlus.
      2. You are not permitted to reproduce, copy, share, sell or otherwise deal with the CorePlus At Home Workouts or any aspect of them without the written consent of CorePlus.

      Limitation of Liability

      1. Subject to any rights granted to you by statutory consumer protection legislation, which cannot be excluded, in no event or circumstance shall CorePlus be liable to you for any injury or damage whatsoever, including damages for loss of income or personal injury or property damage, except to the extent such limitation or exclusion of liability is not permitted by law.
      2. You agree to indemnify and hold CorePlus harmless from all liabilities, claims and expenses that arise from your use or misuse of the CorePlus At Home Workouts.

      General

      1. If any part of these Terms and Conditions is or becomes unenforceable that will not affect the validity and enforceability of the other parts which are to remain binding.
      2. These Terms and Conditions are governed by the laws of Victoria, Australia and you agree to the non-exclusive jurisdiction of the Courts of that jurisdiction.
      3. CorePlus may change these Terms and Conditions from time to time. You will be deemed to have accepted any changes to our Terms and Conditions based on your continued participation in the CorePlus At Home Workouts following our publication of the Terms and Conditions on our Website.

      Definitions

      For the purposes of these Terms and Conditions, the following definitions apply:

      • CorePlus means Core Plus Group Pty Ltd (ACN 605 721 819) and any of its related entities.
      • “CorePlus At Home Workouts” means our classes designed for online access and viewing, whether delivered via our Website, App, Facebook, Instagram or other means.
      • Terms and Conditions means these terms and conditions as amended from time to time.
      • “Website” means core-plus.com.au.
      • “You” means you, the person accessing the Terms and Conditions and accessing and using the CorePlus At Home Workouts.

      Risk

      The instruction offered by CorePlus is limited to that of Pilates, yoga and fitness training and I understand that CorePlus classes can involve intensive physical activity.

      There are risks associated with participation in the activities and programs offered by CorePlus and by booking into classes you freely accept those risks.

      CorePlus staff are not health practitioners. You should obtain your own medical advice, where appropriate, prior to participating in the activities and programs offered by CorePlus.

      PrivacyPolicy

      Your “personal information” (as defined by the Privacy Act 1988 (Cth)) will only be used by CorePlus or our direct debit provider EziDebit to provide you with the services covered by the Direct Debit Request or these Terms and Conditions.

      CorePlus will only disclose such information to third parties to the extent specifically required by law.

      You must not photograph or record CorePlus instructors or other clients in CorePlus studios without their express consent.

      You consent to CorePlus using your image in any promotional materials, including CorePlus social media platforms.

      ForceMajeure

      CorePlus is not liable in any way whatsoever arising to the extent that it is prevented from acting by events beyond its reasonable control including, without limitation, industrial disputes, strikes, lockouts, accident, breakdown, import or export restrictions, acts of God, acts or threats of terrorism or war. If an event of Force Majeure occurs, CorePlus may suspend or terminate the Agreement by written notice to you.